Frequently Asked Questions
Information About Orders
Please double check the part number and description. Most of our returns are due to inaccurate part numbers. Due to our automated system, orders cannot be changed once they are placed.
Do you charge tax?
Sales taxes will be charged based on your Ship-to location UNLESS we have a valid Sales Tax Resale Certificate on file. International customers may have export taxes or customs duties added to their orders.
What about returns?
Returns should be made within 10 days of purchase. All returns must be authorized by Parks & Son. Call 1-800-992-6504 for return authorizations. Some manufacturers require customers to deal directly with the manufacturer for returns.
All returns must be accompanied by a copy of the invoice. Ship all authorized returns to:
Parks & Son
234 Bingham & Parks Rd.
Advance , NC 27006
All returns will be inspected to determine the correct disposition. A return of non-defective merchandise is subject to a 20% restocking fee and up to 5% for repackaging. The customer is responsible for return freight charges, COD charges, and any credit card fees. Return freight must be prepaid and the items must be insured for the customer’s protection. Credit for returns or exchanges will be made via the same payment method that was used for the order.
We have two types of dealer accounts: FFL dealers and Non-FFL dealers. Requirements for both types are listed below.
FFL Retail Dealer
To qualify as an FFL, Parks and Son must have on file a valid FFL with original signature, copy of sales tax certificate or business license, and a business address and hours. The FFL must be for the purpose of engaging in the business of dealing in firearms and/or ammunition sales. This does not include a Curio and Collectors license. To maintain a dealer discount, total annual purchases must be a minimum of $10,000 per year.
Non FFL Dealer
For a non-FFL Dealer, a company officer must send the address; business hours (for delivery); phone/fax numbers; 3 business reference; photo of the business displaying the store’s signage; a copy of the business license; and, the sales tax certificate if applicable. To maintain a Non FFL dealer discount, total annual purchases must be a minimum of $10,000 per year.
For more information on dealer accounts call 800-992-6504 and ask for sales or send e-mail to email@example.com
Can I come shop and pick up orders?
We do not have a store or showroom. Orders placed in advance may be picked up to avoid shipping charges. These orders need to be placed with sales at 1-800-992-6504. Pickup hours are 8:30 – 11:30 AM and 1:30 - 4:30 PM EST, Tuesday through Thursday. We ask that orders be received 24 hours in advance of pick up. All pickup orders will be charged North Carolina state sales tax unless we have your sales tax certificate on file.
How do you ship?
We use Parks and Son company trucks, UPS, FedEx, the USPS, and various freight companies to ship our products. We reserve the right to change shipping methods to lower your cost or to comply with shipping regulations. 2nd Day or Next Day shipping is available within the United States at an additional cost. Orders to Hawaii and Alaska must either go through express shipping or the mail. Shipments are made to the Ship-to address of record only.
Primers, percussion caps, or loaded ammunition will be charged a $35.00 hazardous materials fee if shipped by 2nd Day or Next Day Air. (Gunpowder cannot be shipped by 2nd Day or Next Day methods).
To help keep our cost down and your prices low, we require a minimum $1,500.00 order of available products. If your order is less than $1500.00 call for shipping quote. Orders of primarily shot-shells, gun powder, clay targets, primers and shot are subject to additional freight cost depending on the size of the overall order. If your order total is above $1500.00, a drop charge handling minimum fee of $60.00 is added to your order.
Standard Shipping Fees?
Standard shipping means we will ship your order at our discretion using the best method possible. For small lightweight orders, standard shipping may include UPS. For orders less than $1500, the actual shipping charge will be applied to your order. For orders delivered via Parks and Son trucks, a minimum drop charge of $60.00 will be applied to your order. A minimum order of $1500.00, of available stock, is needed to be eligible to be shipped on our Parks and Son truck.
Hazardous Material Charges
For orders that include gunpowder, primers, percussion caps, hazardous materials charges may be applied.
Will I pay shipping on my backordered items?
No freight is charged on backorders when items have already shipped from the same order.
Are there any shipping restrictions?
Powder, primers, ammo and most cleaning products will only be shipped by a Parks and Son truck or our choice of carrier.
What if I find a glitch or am having a problem with the website?
If you are having trouble with the website, please read this FAQ first. If you do not find a helpful answer, give us a call at 800-992-6504 or email us at: firstname.lastname@example.org to tell us about the issue.
When am I charged for an item on backorder?
You are charged for a backordered item when the item ships.
Do you sell new hulls?
We only sell once-fired Winchester AA hulls.
What if I have questions about shipping?
If you have questions about shipping, please call us at 800-992-6504 assistance.